Disabled Access
At Cineworld Cinemas, we are committed to offering maximum accessibility and we strive to provide facilities that meet the requirements of all our customers.
The Cinema Exhibitors' Association Card (CEA card) helps us to ensure that reasonable support is made available to you. If you require a carer, simply apply for your CEA card by picking up an application form from our foyer or from www.ceacard.co.uk. Your 'CEA card' will entitle your accompanying carer to a free seat. This policy is valid at all times.
If you need more details about disabled access please contact us via our online contact form.
Wheelchair users and guests with restricted mobility
We are committed to providing wheelchair access at all our cinemas where possible.
The following list shows which of our cinemas have less than full wheelchair access or restricted access to certain screens. Please contact the cinemas directly on the numbers shown below to obtain more specific information.
Harlow: Restricted access to the Cafe Bar
London - Leicester Square (0203 750 6806): Wheelchair access is available in screens 2, 5, 6, and 8 (IMAX). Disabled Entrance/Exit on Leicester Street.
Sight impaired guests
Performances with Audio Description facilities are available at certain Cineworld locations. These performances are specified on our cinema film listings. When you arrive at the cinema, please speak to a team member at the till to request an Audio Description headset. Please be aware that if you require a headset, you may be asked to leave a credit card or other form of ID while the set is being used.
Guide dogs are welcome at all times in all of our cinemas and can attend any type of screening except 4DX.
Hearing impaired guests
Performances with Subtitles for the hearing impaired are available at all Cineworld locations. These happen weekly and usually take place on Sunday afternoon's and Monday evenings, with larger locations also screening them on Thursday evenings.
We aim to have Hearing loops (for customers with hearing aids) available at all Cineworld locations. Please enquire with the cinema team directly or be contacting the Customer Service team.
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